Under Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 of India, GuildGadgets designates a Grievance Officer to receive and resolve grievances submitted by users in India.

Note: The bracketed placeholder fields above must be populated with the actual Grievance Officer details before public launch.

To file a grievance, send an email to [[email protected]] with the following information:

• Your name and contact details (email and phone);
• The specific URL or identifier of the content, listing, or message at issue;
• A clear description of the violation;
• In case of an IP or legal complaint, the legal basis and supporting documentation;
• The relief or resolution you are requesting.

The Grievance Officer will acknowledge your grievance within 24 hours of receipt.

The Grievance Officer will resolve your grievance within 15 days of receipt, as required by the IT Intermediary Guidelines 2021. You will receive a written response describing the decision and the actions taken.

If you are not satisfied with the resolution provided, you may escalate the grievance to the Grievance Appellate Committee constituted under the IT Intermediary Guidelines 2021, or to the appropriate governmental authority having jurisdiction over your complaint, in accordance with applicable Indian law.

For non-Indian legal actions, please also see our Terms of Service and Privacy Policy.